Imagine generating income from your home without lifting a finger…DoneRight Management provides Vacation Rental opportunities with a no-hassle approach. Enjoy your home when you want to, let others enjoy it when you don’t. For a small percentage of your rental income, we provide professional and personalized vacation property management. You just let us know when you and your family would like to spend time in your home and we’ll coordinate the rest.
We have a limited number of homes on our McCall/Donnelly vacation rental program which allows us to offer an uncompromising level of service to homeowners and guests. We know your home well and can enhance the guest experience by promoting your home's special features and amenities. Homes are always attended to before and after every guest by our team of service providers who share the same commitment to excellence. Our reputation of unsurpassed guest services keeps our guests coming back year after year.
We will consistently report back to you any suggestions or concerns that we encounter to keep your vacation home performing well on our rental program. We negotiate rates on your behalf to maximize your rental return throughout the year. Below are some of the frequently asked questions:
What fees are associated with your managing our rental?
After deducting certain customary fees and expenses from gross rental revenue, the owner receives a majority percentage of the net rental revenue. A detailed listing of these fees, expenses, and percentages are included in the Rental Management Agreement which we can provide upon request.
What fees do you collect from renters?
In addition to the basic rental rate and required taxes, we may also collect fees to cover security deposits, housekeeping, cancellations, damage, and any additional services or goods.
How and when do I receive income payment?
Owners are mailed checks by the 15th of the month for income earned in the previous month.
As an owner, what do I need to personally pay for?
Property owners are responsible for maintaining and paying any mortgage, utility, HOA, property tax, or insurance payments associated with property ownership. DoneRight Management handles payments directly associated with property rental and maintenance.
How do you handle accounting, payments, and tax reporting?
As professional property managers we are ethically and legally required to follow certain accounting and reporting practices. We are licensed through the state as well as locally to collect sale and travel/convention tax, rental income, disburse necessary repair or tax-related payments, and report to various government entities on behalf of the owners.
What services does DoneRight Management Provide?
As a vacation management company our functions include:
- Reservations, cancellations and disputes
- Renter management and relations
- Cleaning, including stocking supplies
- Property marketing and advertising
- Preparation and enforcement of rental agreements
- Arranging and auditing maintenance and repairs
- Owner statements, disbursements and tax reporting
What determines which units get rented first?
First and foremost, a potential renter's requirements determine which units are presented during the reservation process. After renter requirements, availability, and unit condition is considered, units are then rotated on a fair and equitable basis.
How often can I use my own property?
We assume owners put their properties into vacation rental programs because they are interested in generating income. Since holidays produce the greatest resort rental demand, we only request that owners limit their holiday use to a single holiday period of their choice each year. We also understand that owners sometimes want to use their property themselves and encourage personal use during slower times so it does not cost them money (i.e. Midweek or Fall & Spring). With a bit of flexibility it is usually easy for an owner to strike a comfortable balance between personal use and income.
What cleaning requirements do you have?
We pride ourselves on the cleanliness of our properties. We know the importance of a well-kept vacation home. Both for the protection of the owner’s property and the well-being of guest renters, we require our staff professionally cleans each property once initially when first joining the rental program and then after ANY use. This policy helps insure we maintain the highest levels of cleanliness and is set up with the appropriate number of towels, linens, toilet paper, paper towels, facial tissue, soap, etc. prior to a guest’s arrival. We have also found that removing the burden of cleaning from renters and owners adds enjoyment to their stay. Renters are charged for their cleaning, and owners are billed against their rental income, at a special discounted rate, for theirs.
What do I need to provide in my rental?
As part of the Owner preparation we provide a detailed list of required and recommended items each vacation rental should have, including basic appliances and furnishings. Note that DoneRight Management will provide cleaning supplies, paper products, and some consumables.
What if my home is for sale?
We ask homeowners to notify us, in writing, thirty days prior to listing their homes for sale. We will not book reservations more than 60 days out if the property is for sale. Also, we do not allow homes to be shown when a guest is staying in a home. Lock boxes are not permitted. Your real estate agent should contact us to determine availability prior to scheduling a showing.
What do you do about property repairs and maintenance?
An important part of our service relieves owners from maintenance and repair hassles. We have in-house maintenance staff as well as local vendors we use for specialized areas. Not only do we recommend and monitor regular preventative maintenance, we also handle emergency repairs that sometimes present themselves in our unique and demanding mountain environment. Most maintenance and repair costs are billed directly to the owner.
If your future rental home is in need of any aspect of improvement, we are well qualified to assist in all aspects of home improvement. Our well established and versatile inventory of local service providers, contractors and vendors has always given us the ability to arrange quality work on short notice, and to offer you choices based on your needs and long term goals.
What if something is stolen or damaged in my property?
If the damaged or stolen item is minor and attributed to the guest or considered an expendable item, we handle replacement or repair at no cost to the owner. In the event of major damage, we charge the responsible tenant’s credit card on file as agreed to by the tenant in the rental agreement they sign prior to their stay. If item(s) cannot be tied to a particular guest, the owner's insurance would provide coverage. DoneRight Management’s personnel will perform a thorough inspection before and after each rental to ensure your property is intact and secure.
Why should I use DoneRight Management, Inc for managing my resort rental?
Several reasons make DoneRight Management a good choice for managing your vacation rental:
- With over 8 years experience, the owners of DoneRight Management are accustomed to accommodating the special demands associated with lodging guests in the unique and demanding mountain environment.
- A limited number of properties in our portfolio will insure your cabin gets greater exposure and rental, and allows us to focus better on the marketing and maintenance of your unit.
- A comprehensive and effective marketing program tailored for the distinct McCall/Donnelly market continues to increase awareness and bookings. Highlights include: Extensive personalized listing on major vacation rental websites; as well as DoneRight Management’s own website, creative promotional and incentive programs, and mailings to the current vacation renter database consisting of over 2000 names and addresses.
- Our thorough, professional nature not only prevents unexpected surprises and hidden costs, but also allows us to attract a higher caliber guest willing to spend more for a quality experience in your vacation rental.
- Our over the Internet approach to management allows us to keep our cost to a minimum therefore allowing us to charge the least amount to our customers.
How do we get started renting out our vacation home?
Approval Process: In order to promote a quality rental experience for both owners and vacationers, DoneRight Management must inspect and approve each prospective rental before adding it to its vacation home portfolio. During the inspection we consider issues like location, property condition, access, parking, visual appeal, and overall rentability. We then use this information to set realistic rates and when necessary, make suggestions that will help improve rental occupancy. The property owner must provide access to the property either in person or with a key. There is no cost to the homeowner for the Initial Inspection.
Sign Rental Agreement: For the protection of both property owners and DoneRight Management, a rental agreement that includes responsibilities and fees is agreed to and signed by both parties. DoneRight Management's detailed rental agreement educates owners, sets expectations, and covers common, frequent issues upfront so that unpleasant surprises are avoided later on.
Owner Preparation: Prior to making a property available for rent, it is important owners properly prepare their property, including documenting any special property requirements, conducting an inventory, securing personal effects, and providing certain items necessary for mountain lodging. DoneRight Management provides a detailed Preparation List for owners and can even conduct the preparation on behalf of the owner for an additional fee.
Add to Rental Portfolio: After a property’s agreement and preparations are in place, the property is added to our reservation system, performing a start up cleaning, and integrating the property into marketing tools such as the donerightmanagement.com website.
We hope that you find this information useful in making that important decision when deciding and then choosing a management company for your vacation rental properties. Please contact us at 208-315-1130 to answer any questions you may have. |
